The Disability Standard

The ten criteria

To ensure that your organisation is hitting the standard to meet the needs of disabled people as employees, customers and stakeholders, the Employers Forum on Disability has identified ten key business areas that must be considered in order to meet these needs.

  1. Commitment: We promote our commitment to best practice on disability, internally and externally.
  2. Know-how: We equip our employees so that they are confident interacting with disabled people, knowing what to do and how to do it.
  3. Adjustments: We anticipate the needs of disabled people and have a robust process for making any adjustments which might be needed by individuals.
  4. Recruitment: We attract and recruit disabled people, which gives us access to the widest talent pool at every level.
  5. Retention: We value all our employees, including those who are disabled or who become disabled, and are committed to their retention and development.
  6. Products and services: We value our disabled customers, clients and service users and address their needs when developing and delivering our products and services.
  7. Suppliers and partners: We expect our suppliers and corporate partners to reflect and enable us to meet our commitment to disability best practice.
  8. Communication: When we communicate with disabled people we are as inclusive as possible and whenever necessary we make adjustments for individuals.
  9. Premises: Our premises are accessible to people with disabilities and whenever necessary we make adjustments for individuals.
  10. Information and communication technology (ICT): Our ICT is accessible and usable by disabled people and we also make adjustments for individuals.”

Know How:  To support you making this happen where you work we offer tailor-made disability awareness training for your organisation, delivered by our lead disability consultant Sarah Playforth and a specialist team.  Contact us to find out more.